NOTICE ON HOW TO SUBMIT A CONSUMER COMPLAINT
According to Article 10 of the Consumer Protection Act (Official Gazette, No. 19/22), we inform consumers that dissatisfaction in in relation to the service provided, I can express a complaint in written form in our business premises, in which case we will not postponement, confirm receipt of objection in writing.

Objections/complaints of users of public services must be submitted no later than the expiration of the due date of the invoice, namely:
1. By regullar post office to: TARIS j.d.o.o., Srima XVIII 13/B, 22211 Vodice
2. By phone: +385 (0)99 859 8547 (working days: Mon - Fri 8:00 - 16:00)
3. by email: taris@taris.com.hr

TARIS j.d.o.o. undertakes to respond to the complaint within 15 days from the day of receipt of the complaint, so please let us know in your In the complaint, please provide your contact address for the delivery of the response.

The service provider TARIS j.d.o.o. will not consider objections/complaints that do not include information about the service user, which were not signed by the service user and which were submitted after the expiry of the due date of the invoice for which submits a complaint/complaint.

The user of the service if he is not satisfied with the response to the written complaint or if he did not receive a response within the prescribed period can file a complaint within 30 days from the day of receiving the response to the complaint.

The complaint is submitted to TARIS j.d.o.o., Srima XVIII 13/B, 22211 Vodice, and TARIS j.d.o.o. is obliged to the service user to respond to the received complaint within 30 days from the day of receipt of the complaint.

Last amendment: 13.09.2024.